SEC. 401. AIRLINE CUSTOMER SERVICE COMMITMENT.(a) In General- Chapter 417 is amended by adding at the end the following:`SUBCHAPTER IV–AIRLINE CUSTOMER SERVICE`Sec. 41781. Air carrier and airport contingency plans for long on-board tarmac delays`(a) Definition of Tarmac Delay- The term `tarmac delay’ means the holding of an aircraft on the ground before taking off or… Read More

COMMERCE COMMITTEE INCLUDES BOXER-SNOWE AIRLINE PASSENGERS BILL OF RIGHTS IN FAA REAUTHORIZATIONBill Also Includes Snowe-Boxer Provisions to Strengthen Aviation Safety July 14, 2009 Washington, D.C. – U.S. Senators Olympia Snowe (R-ME) and Barbara Boxer (D-CA) praised the Senate Commerce Committee for including their Airline Passengers Bill of Rights in the Federal Aviation Administration (FAA) Reauthorization… Read More

ForImmediate Release: Contact: Kate Hanni  Phone: (707) 337-0328 Email: FlyersRights.orgApplauds Senate Commerce Committee for Recognizing Airline Passengers’Rights Napa, CA – 07/14/2009: Today,the Senate Commerce Committee unveiled its version of the FAAReauthorization Act of 2009 which includes important AirlinePassengers’ Bill of Rights provisions.  Among those provisions; Passengers will have the right to return to the… Read More

For Immediate Release: Contact: Kate Hanni Phone: (707) 337-0328Email: Airline Data on Diversions “Highly Suspicious”Statistics Show Some Airlines Let You Decant in the Terminal, Others May Let You Whither on the Vine Napa, CA – 07/13/2009: Last week, the U.S. Department of Transportation (DOT) released the latest data installment for diverted commercial airline flights… Read More

DOT 98-09 Thursday, July 9, 2009 Contact: Bill Mosley Tel.: (202) 366-4570DOT Fines Delta for Violations of Denied Boarding Compensation Rules The U.S. Department of Transportation (DOT) today assessed a civil penalty against Delta Air Lines for violating federal rules regarding passengers denied boarding (“bumped”) on oversold flights. “Airlines often oversell flights in order to… Read More