Where’s the LUV? Tuesday, January 28, 2014 Southwest built its reputation by being an airline that offered affordable tickets, great service and a rewards program that set them apart from its competition. But it was not content with its old award-winning version of Rapid Rewards, because the program was not a revenue generator and did… Read More
The Resurrection of Airline Competition Open the Skies to Global Competition Tuesday, January 14, 2014 Foreign airlines like Emirates and Qantas should be able to compete with American companies on domestic routes. Photo by Daniel Muñoz/Reuters The era of cheap airfares is fading away, thanks to consolidation and reduced competition. Northwest has merged with Delta. Southwest… Read More
01/28/2014 Where’s the LUV? Where’s the LUV? Tuesday, January 28, 2014 Southwest built its reputation by being an airline that offered affordable tickets, great service and a rewards program that set them apart from its competition. But it was not content with its old award-winning version of Rapid Rewards, because the program was not a revenue generator and… Read More
01-21-2014 Service With A Smile? Service With A Smile? Tuesday, January 21, 2014 Congressman Wants TSA Screeners to Say ‘Please’ Threatening to Make it Law Rep. Gerry Connolly (D-Va.) wants the Transportation Security Administration (TSA) to be more polite. A lot more polite. At a hearing last week, Connolly pointed out that the TSA and members of Congress are both in the customer-service… Read More
01-14-2014 The Resurrection of Airline Competition The Resurrection of Airline Competition Open the Skies to Global Competition Tuesday, January 14, 2014 Foreign airlines like Emirates and Qantas should be able to compete with American companies on domestic routes. Photo by Daniel Muñoz/Reuters The era of cheap airfares is fading away, thanks to consolidation and reduced competition. Northwest has merged with Delta.… Read More
New Year Resolutions Tuesday, January 7, 2014 New Year resolution: Forget 2013. Last year saw seats shrinking in the coach cabin, airlines charging passengers for everything that used to be free, and even congressional leaders found a way to increase passenger fees. Here are five resolutions to make this year the ‘Year of the Passenger’. Resolution for the Airline Industry: We, the… Read More
01-07-2014 New Year Resolutions New Year Resolutions Tuesday, January 7, 2014 New Year resolution: Forget 2013. Last year saw seats shrinking in the coach cabin, airlines charging passengers for everything that used to be free, and even congressional leaders found a way to increase passenger fees. Here are five resolutions to make this year the ‘Year of the Passenger’. Resolution for the Airline Industry:… Read More
Wrapping Up 2013 Tuesday, December 31, 2013 As 2013 draws to a close, we want to take a moment to reflect on the outgoing year and look back at some of the highlights. FlyersRights had an outstanding year, and here are some of the most important articles and air travel events. The Airline Passenger Bill… Read More