Going The Extra Mile The remnants of deadly Hurricane Harvey are finally moving out – giving the Houston area some relief by late Wednesday. On the airline end, local support staff have been taking care of stranded passengers and crew. Volunteer teams have been flying in and out to relieve colleagues – and ground crews, operation teams and HQ staff have… Read More
Serve Us Industry If you listen to the tales of people trying to get refunds from airlines and tour companies, you realize they’ll go to great lengths to weasel out of their responsibilities. The Economist says investors prefer airlines with good customer service, and that there is value, it seems, in caring. However, last week, a family told News 6 in… Read More
Chair-ish More Legroom? The eighth amendment to the US Constitution prohibits “Cruel and unusual punishment” – meant to safeguard Americans against suffering, pain, or humiliation. Can sitting in an economy class airline seat apply to that definition, considering how painful it is to endure for many Americans? FlyersRights has argued in court that health and safety are at risk because airlines continue to… Read More
Planes, Veins and DVT Due to our win in the U.S. Court of Appeals two weeks ago, the onus is now on the FAA to prove to lawmakers, consumer groups and passengers that they have nothing to worry about in re tight airline seats. Let’s not grant them that chance. FlyersRights has argued that shrinking airline seats are not… Read More
Air & Space Magazine The Unfriendly Skies With air travel horror stories in the news almost daily, your smartphone may be the most important piece of travel gear you own. Paul Hudson is a member of the Aviation Rulemaking Advisory Committee of the Federal Aviation Administration—and a frequent flier. (Donna Hudson) By Diane Tedeschi AIR & SPACE MAGAZINE | AUGUST 2017… Read More
“Ahhh, this chair is just right” -Goldilocks Victory for Consumers Seat size IS a safety and health issue. That was the ruling from the U.S. appeals court last Friday – that the Federal Aviation Administration must reconsider their decision not to regulate the size of airline seats. The court decision was unanimous, 3-0. Hundreds of supportive comments were posted on the FAA docket, and thousands signed FlyersRights’ online… Read More