About Us -

FlyersRights.org is the largest airline passenger non-profit organization, with over 60,000 members.
FlyersRights.org was established in early 2007 when a Napa California realtor, Kate Hanni, was stranded with her husband and two children for 9 hours on the tarmac in Austin Texas along with about 10,000 others similarly situated. Kate vowed then not to let this happen again. She sought to organize other passengers to enact long stalled passenger rights legislation. After posting a little blog and petition online, 20,000 passengers quickly signed up and Kate testified at hastily called Congressional hearings.
Further research by FlyersRights.org then revealed that lengthy tarmac confinements by airlines were not isolated incidents, but affected 150,00-250,000 passengers annually. Such confinements were being used regularly by airlines or their commercial convenience, to prevent “passenger migration” to travel alternatives and reduce refunds.
FlyersRights.org then advocated for legislation that was quickly enacted in New York State and pending in other states. However, the law was immediately challenged by the airlines and overturned in court on the ground that only the US Dept. of Transportation (DOT) and Congress can regulate air travel.
FlyersRights.org then successfully advocated for new regulation by the DOT enacted in 2010 which allows passengers the option of getting off delayed planes after 3 hours on the ground, and requires passengers be provided with adequate water, food, temperature, ventilation and working toilets after 2 hours. This rule, known as the Three Hour Rule, quickly eliminated 98% of tarmac confinements at no measurable added cancellations or delays.
The Three Hour Rule was further strengthened in 2012 when long proposed Truth in Scheduling was enacted to eliminate chronically delayed and deceptively scheduled flights.
Today, with more than 60,000 members and growing, Flyersrights.org in the largest non-profit airline passenger organization. It is the only passenger organization that operates a toll free hotline for airline passengers, publishes a weekly newsletter, and operates a staffed office for advocacy in Washington, DC. Flyersrights.org represents airline passengers on the FAA Aviation Rulemaking Advisory Committee, regularly files rulemaking petitions and formal comments with the DOT and FAA to advance passenger rights and interests, and files court actions in defense of airline passengers.
We have given over 1,500 media interviews and hardly a week goes by that FlyersRights.org isn’t quoted by a major media outlet.
FlyersRights.org has developed a comprehensive Airline Passenger Bill of Rights 2.0 with over 30 pro-consumer, pro-airline competition proposals to improve air travel for all passengers.
By joining FlyersRights.org you can help make convenient, comfortable, safe and affordable air travel a reality again.
By signing our online petitions, especially for the Airline Passenger Bill of Rights 2.0, contributing financially a few dollars a month, subscribing to the Newsletter and/or with a small amount of your time, you can make real difference.
Nearly all passengers can recount bad air travel experiences. But complaining and blaming is not enough. The airline industry spends millions each year to advocate before Congress, Federal agencies and in the courts to protect and advance its interests. And it opposes virtually all passenger rights.
However, by joining FlyersRights.org TODAY with thousands of others you can take action and make a real difference.