Callers to FlyersRights’ Hotline are incensed that they’re offered VOUCHERS only instead of REFUNDS for cancelled flights. Nobody wants a voucher! 
Some airline call-center reps are even telling passengers they’ll get a refund only after their vouchers expire . Wrong! you are entitled to a refund immediately!
Why are airlines flat-out lying? 
We speak with our Hotline Director, Joel Smiler and president of, Paul Hudson to find out.

– Listen HERE –

(Apologies for the audio quality – it was recorded during Coronavirus quarantine, in less-than-ideal studio conditions)