Depatment Of Transportation – The truth is out!

Air Travel Consumer Reports for 2007
The Air Travel Consumer Report is a monthly product of the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on February 7, 2007, and the most recent data is from December 2006.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation).

Star Telegram
Problems for air travelers increase in 2006

If you want your complaint to get to the Department Of Transportation
Go to Aviation Consumer Protection Division :